Refund and Return Policy
Welcome to Fancy N Classy Shop, where your satisfaction is our top priority. We are committed to providing you with a seamless shopping experience, and we understand that there may be instances where you need to return or exchange an item. Please read our comprehensive Refund and Return Policy below for more details.
You have the flexibility to cancel your order within 12 hours of placing it. To request a cancellation, please contact us via email at email@example.com, providing your order details and the reason for cancellation. Please note that orders already shipped cannot be canceled.
We gladly accept returns of our products, and we want you to be completely satisfied with your purchase. You have the right to apply for a return within 7 days of receiving the product.
For a return to be accepted, the following conditions must be met:
- The products must be unworn and still have the original labels attached.
- The products must be in their original, undamaged packaging.
- Your item must be unused and in the same condition you received it.
We do not accept merchandise that has been worn, used, altered, or damaged. Customers will be charged at most once for shipping costs. To initiate your return, we’ll require visual evidence (e.g., photos or videos) of the products, which will help expedite the process.
7-Day Return Policy (Additional Information)
If you are not satisfied with your purchase and would like to return it, we offer a 7-day return policy from the date of delivery. The item must be unused, in its original condition, and in the original packaging, with all tags and labels intact.
To initiate a return, please contact our Customer Support team. They will guide you through the return process and provide the necessary instructions. Please note that return shipping costs will be the responsibility of the customer.
Note: Change of mind is not applicable. If your item is seized by customs, stuck in the mailbox, or stolen, we are not liable, although we will try our best to assist you.
Upon receiving the returned item, our team will inspect it. Once approved, we will issue a refund to the original payment method used for the purchase. Please allow up to 5 business days for the refund to reflect in your account. Original shipping charges are non-refundable, and custom-made products are also non-refundable.
Defective Item Replacement Policy
In the unfortunate event that you receive a defective item, we offer a replacement policy. If you notice any defect upon delivery, contact our Customer Support team immediately. Provide detailed information and photographic evidence of the damage, and we will arrange for a replacement. We may request the damaged item to be returned, and we will cover the return shipping costs in such cases.
For all eligible returns not related to damage or defects, a restocking fee of 10% will be deducted from the refund amount. This fee covers processing and restocking the item. It will be applied to the original payment method used for the purchase.
If you have any questions or concerns regarding our Refund and Return Policy, feel free to reach out to our Customer Support team using the following contact details:
- Email: firstname.lastname@example.org