Welcome to our FAQ Page
At Fancy N Classy Shop, we believe in transparency and ensuring that your shopping experience is as smooth and enjoyable as possible. We understand that you may have questions and concerns, which is why we've compiled a list of Frequently Asked Questions (FAQs) to provide you with quick and informative answers.
To change or cancel your order, please contact our customer service team at email@example.com within 12 hours of placing your order. After that window, we cannot guarantee order modifications or cancellations due to our swift processing and shipping times.
We accept a range of secure payment methods, including credit cards, debit cards, and PayPal. Rest assured that your payment information is handled with the highest level of security and encryption.
You can change your shipping address if you reach out to us promptly. Contact our customer service team at firstname.lastname@example.org with your order details and the updated shipping address. We will do our best to accommodate your request.
Your tracking number will be sent to your email within a few days after placing your order. Please allow 3 to 5 business days for the tracking information to update.
Our typical shipping duration is 10-15 days. Please note that during high-demand seasons and special sales, there might be slight variations in delivery times.
To initiate a return, please ensure your item meets our return conditions. Then, contact our customer service team at email@example.com, and they will guide you through the return process.
While we aim to deliver your items without any additional charges, please be aware that customs fees and import duties may apply in your destination country. Any such fees are the responsibility of the recipient.
Yes, we offer an express delivery option. Place your order before 19:30 on Monday to Friday, and we’ll ensure delivery within two days (excluding Saturday, Sunday, and Bank Holidays).
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. If approved, your refund will be processed and applied to your original method of payment within a specific timeframe.